Christopher J. Buckley

So, just after I recommended an Apple MacBook to my colleague, I saw to my horror that a small hair-line fracture has developed. The picture below is identical to the crack that has developed on mine.

I did some research and it appears I am late to the game in experiencing this fault (my macbook was purchased third quarter of 2006); countless other people have described the exact same crack in the MacBook’s. So, I called Apple. They confirmed that this is a known design flaw in earlier MacBook’s and that I can take it to an authorised service centre for a free-of-charge out of warranty repair. I have contacted a repair centre, and will update my blog with the outcome (free positive publicity!).

I would say I prefer my IBM Thinkpad (x60), but frankly I don’t! The damn thing is burning the skin on my palms. Again, a known issue. This website documents the problem.

I will stick with the MacBook a while longer – I hope!

UPDATE: I dropped my Macbook off for repair on Tuesday (remind me to take the A22 to Croydon, not the congested A23..) so all looks fine so far. Congrats to Apple.
UPDATE II: I collected my MacBook this evening from Amsys in Kenley, Surrey. It looks good as new, as a result of a new top case being fitted. My personal thanks to the staff at Amsys and Apple who dealt with this out of warranty repair (at no cost to myself) in an excellent manner.